Shipping policy

Last updated: 16th July 2026

At My Store 5, we aim to deliver your products quickly and safely across the UAE and internationally.

1. Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

UAE Delivery:

• Standard shipping: 2–5 business days

• Remote areas may take longer

International Delivery:

• Standard shipping: 7–14 business days

• Customs delays may occur depending on the destination country

3. Shipping Fees

• Shipping fees are calculated at checkout based on your location.

• Free shipping may apply during promotions.

4. Order Tracking

Once your order is shipped:

• You will receive a tracking number via email.

• Tracking updates may take 24–48 hours to appear.

5. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for:

• Delays

• Lost packages

• Failed deliveries due to incorrect addresses

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 48 hours of delivery.

• We will assist you with a replacement or claim process.

7. Customs & Duties (International Orders)

International customers are responsible for:

• Customs fees

• Import taxes

• Duties These charges vary by country and are not included in product prices.

8. Contact Us

For shipping inquiries, contact us at: 📩 shwetathorat2015@gmail.com