Refund policy
Last updated: 16th July 2026
Thank you for shopping with My Store 5. We aim to provide high‑quality phone accessories and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
-
The item must be unused, undamaged, and in its original packaging.
-
A return request must be submitted within 7 days of receiving the product.
-
Proof of purchase (order number or receipt) is required.
2. Non‑Returnable Items
The following items cannot be returned:
-
Items damaged due to misuse or negligence
-
Items without original packaging
-
Clearance or final‑sale items
-
Accessories showing signs of wear
3. Return Process
To initiate a return:
-
Email us at shwetathorat2015@gmail.com with your order number.
-
Our team will review your request within 24–48 hours.
-
If approved, you will receive instructions for returning the item.
4. Return Shipping Costs
-
Customers are responsible for return shipping fees.
-
We recommend using a trackable shipping service.
-
We are not responsible for lost or undelivered return parcels.
5. Refunds
Once we receive and inspect your returned item:
-
Approved refunds will be issued to your original payment method.
-
Refund processing time: 5–10 business days.
-
Shipping fees are non‑refundable.
6. Exchanges
We only replace items if they are:
-
Defective
-
Damaged
-
Incorrect item received
Exchange requests must be submitted within 48 hours of delivery.
7. Order Cancellation
Orders can be cancelled within 2 hours of purchase. After this window, the order may already be processed and cannot be cancelled.
8. Contact Us
For any return or refund inquiries, contact us at: 📩 shwetathorat2015@gmail.com